FAQ
Roxy Display Inc. makes every attempt ensure the accuracy of the information within this website, however WE are not responsible for any typos, misinformation, errors or omissions. |
1. How long will it take to receive my order?
Orders take approximately 1 hour to process and are shipped by UPS/Fedex ground the same day we receive your order. Delivery time varies based on your location. Shipping time can take 1-3 days along the East Coast(shipping time may vary depending on the carriers), and between 4-5 days along the West Coast. Take 1-3 days if ship from CA warehouse to west coast.Business days do not include Saturday or Sunday and are not used in calculating a delivery date with UPS/Fedex.
2. What shipping couriers and methods are used?
We partner with today’s shipping leaders UPS and Fedex for most orders shipped within the Continental US and Canada. For international orders (other than those going to Canada), Hawaii, Alaska, and Puerto Rico, we utilize United States Postal Service to get your order to you in a timely manner. Unfortunately, due to the sensitive material shipped, we refrain from shipping expedited service. All orders are shipped using Ground shipping service.
All showcases and large items will ship via truck freight on pallets.
Please note:
The shipping rates provided on the website at checkout applies to orders being shipped to the Continental US only. International orders, orders shipped to Hawaii, Alaska, and Puerto Rico incur additional charges.
For Canada Local taxes and fees are not paid by the shipper.
Oversized boxes may also incur additional shipping charges.
The shipping quotes will be very different if freight is been delivered to convention centers and government sites.
We are not responsible for customers and duty fees for international orders. You are responsible for any local taxes charged by your local government.
3. Is my credit card information safe when I place an order online?
We use the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and
address so that it cannot be read as the information travels over the internet. Once we receive the coded information, we use advanced decryption software to process the transaction.
If you do not wish to order online, please feel free contact us via phone:
Call us at 732-246-7058 during the hours of 9:00AM-6:00PM EST, Monday through Friday or Saturday 9:00am-3:00pm EST. Our sales representatives are standing by to answer your questions and/or take orders over the phone.
If you call after hours, feel free to leave a message and we’ll gladly get back to you first thing the following business day.
4. How do you keep your prices so low? Is the quality sacrificed for the competitive cost? Absolutely not! Our prices are the lowest in the industry for a variety of reasons, the first being that we are the manufacturing party. We have our own factory that manufactures the high quality products displayed on our site and showroom. As we do not have a middleman between us and the factory, the costs are kept very low; those savings are passed on to you, our valued customers. Another factor allowing us to sell high quality products at low prices is the immense volume we sell. We ship thousands of orders a month, all over the globe, allowing us to lower the prices on our inventory.
5. Many companies say they are a factory outlet. Is there any way to be sure you really are one?
The best way to determine if a company is a factory outlet is to compare their prices with others in the industry. Our prices are easily the lowest in a highly competitive market (again, without sacrificing service or quality). We stock high quantities as we receive shipments from our factory every 2 weeks.
6. What payment methods do you accept?
We accept credit cards (Visa, Discover, MasterCard), money orders, cash, and wire transfers. Unfortunately, we do not accept American Express or checks at this time.
7. I live in the area, is there a showroom I can visit?
We are proud to have a showroom in East Brunswick, New Jersey that is open to the public during business hours.
The showroom hours are:
Monday-Friday: 9:00AM-6:00PM EST.
Saturday: 9:00AM-3:00PM EST.
The showrooms addresses are:
NJ Show Room/ Warehouse
18 Kennedy Blvd,
East Brunswick, NJ 08816 USA
You can order on-line, over the phone, via fax, email or stop in and speak with one of our salesperson openly.
Sales Tax
Pick up orders and orders shipped within the state of New Jersey will be charged 7% sales tax unless a valid Resale License is provided. Please contact us for additional details.
Customs Brokers Fees for International orders
We are not responsible for customers and duty fees for international orders. You are responsible for any local taxes charged by your local government.
Return Policy
1. We accept returns within 5 days after you receive the products. All returns requires RMA # (return material authorization), please email our customer service manager at customerservice@roxydisplay.com.
2. All returns are subject to a 35% restocking fee and customer is responsible for all shipping costs. Returns must be in its original packing and same condition it was received.
3. Any custom or special orders are not returnable or cancelable.
4. All customer pick up orders are final sale. No return, No exchange.
5. There is no return or exchange on our ghost and articulated Mannequins.
Lost or Damaged Goods
In the unlikely event that your product is lost or damaged in transit, please contact us via email at customerservice@roxydisplayc.com within 48 hours, item/s should be inspected immediately upon receive for us to be able to replace it.
Cancellation Policy
A 5. transaction fee will apply to cancel orders.
Trucking Policy: once we agree upon the order a detail policy will be sent to you.
Measurements: All measurements on this website may NOT be 100% accurate; we are not responsible for any measurement errors or any typographical error.
We are dedicated to customer satisfaction and to deliver first class service and products to our clients and really appreciate you giving us the opportunity to earn your business.
